Assistant Legacy Officer (1664)

Do you want to create a better world for animals? At the RSPCA, we believe all animals deserve kindness and respect. We work for the benefit of every animal – as well as pets, that includes farmed animals, wildlife, and animals used in science. Choose a career with us and make a difference for every kind.  

We are looking for a new team member as an Assistant Legacy Officer  you will be working as part of the Legacy Income Management team on a 18-month fixed term contract.  

Working hours: 35 hours / Mon - Friday

Hybrid role: Your base will be at Horsham West Sussex. Hybrid working isn't a tick-box exercise for us - we live the values, the expectation for this role will be at least 1 day per month and this is open to flex around you and the operation

It's important to us that you feel part of our team from the start. We like to keep in touch with regular check-ins and team meetings. There's always a teammate around for support or a quick chat.  

Are you ready to join our movement?

You will manage a large caseload of pecuniary and specific legacies, ensuring timely and optimised income for the RSPCA and its Branches. You will also manage a small caseload of residuary and trust legacies, with full training and support provided. Alongside this, the role includes supporting the legacy team during busy periods and covering caseloads as needed.

You will also play a key part in monitoring and progressing cases to meet Key Performance Indicators, regularly reviewing case files to ensure timely completion and support RSPCA cash flow. You will be responsible for estimating and updating legacy values throughout the administration process and liaising with Executors, tailoring communication for both professionals and the families and friends of the deceased.

This is an excellent opportunity to contribute to the vital work of the RSPCA while developing your legacy management skills. For a full insight to what the role entails, please see attached the job description. 

• Excellent verbal and written communication skills are required.
• Computer literate - preferably with experience of database management systems such as FirstClass, Word, Excel and Google Mail. 
• Ability to compose and produce both professional and empathetic communications
• High awareness of reputational issues. 
• Ability to extract relevant data from correspondence in an accurate and timely manner
• Excellent interpersonal skills and the ability to demonstrate tact and diplomacy and to be empathetic
• Ability to work individually and as part of a team.
• Sound work experience in a professional environment.
• Excellent communication and written skills with constant awareness of the audience and reputational risk are essential to this role.
• Basic knowledge of legacies

Applicants must have the legal right to work in the UK - We are unable to sponsor visas at RSPCA

Due to high interest in some of our roles, we review applications as they are received. This can occasionally result in positions closing earlier than advertised. Therefore, we strongly recommend submitting applications early. Unfortunately, we are unable to accept applications after the posted closing date.

We want to ensure we do all we can to give you a positive candidate experience through our recruitment. Whilst we do try to give feedback where we can, sometimes due to receiving high levels of applications, this may not always be possible

We recognise that a diverse and inclusive workforce is essential to achieving our core mission. For this reason we actively encourage a wide diversity of applications - in particular from members of minority ethnic groups, and people with disabilities - as these candidates are currently under-represented at the RSPCA.

Should you need any support with your application or interview process please contact resourcingteam@rspca.org.uk / 0300 123 0685.

Our mission is to ensure animals have a good life by rescuing and caring for those in need, by advocating on behalf of all animals and by inspiring everyone to treat them with compassion and respect