Membership Services Account Advisor (2426)

RSPCA Assured is celebrating 30 years of improving the lives of farmed animals. In that time, we're proud to have worked with thousands of farmers - and all of the UK's biggest supermarkets - to help make the lives of millions of animals better.

Every year, we inspect almost 4,000 farms and other scheme members to ensure they meet strict RSPCA animal welfare standards - ensuring a better life for farm animals. So when you see an RSPCA Assured label on meat, fish, eggs or milk products, it means the animal was cared for according to the RSPCA's standards from birth to slaughter. Our vision is a world where all farmed animals are respected and treated with kindness and compassion - and that's what we work towards every day.

We are looking for a new team member as Membership Services Account Advisor who will be responsible and accountable for an allocation of members. Ensuring they receive the best member experience and support throughout their time with us. You will also be responsible for ensuring compliance and quality procedures are followed.

• Working hours: 35 hours / Mon - Friday.
• 12 Month fixed term contract
• Hybrid role: Your base will be at our South East Hub in Horsham West Sussex. We expect you'll need to be in the office for commercial meetings and occasional onsite meetings.

Our teams stay connected through regular check-ins and meetings - and colleagues are always on hand to chat. It's important to us that you feel part of our supportive team from the beginning.

Are you ready to join us and make a positive difference for farm animals? 

We think this role's going to be popular and are expecting to attract high interest so we strongly encourage early applications to avoid missing out - closing date is  28/07/2025

Here at RSPCA Assured we know it's a cliche but no two days are the same, we've added a short summary of what a typical day might look like, for a full insight please refer to the attached job description. 

Join Our Team – Member Support & Compliance Coordinator.

You will be the first point of contact for our members, delivering outstanding customer service. You'll manage a portfolio of producers and packers, guiding them through applications, assessments, compliance checks, renewals, and more—ensuring compliance with RSPCA Assured standards, UKAS, and ISO 17065. You'll also liaise with internal teams, certification bodies, and government organisations to support our members every step of the way.

• Being the first point of contact for an allocation of RSPCA Assured members
• To deliver world leading customer service to RSPCA Assured members
• Managing and delivering the lifetime journey for RSPCA Assured members including applications, renewals and a wide variety of other membership processes
• Liaising with internal stakeholders across RSPCA Assured and RSPCA to inform, manage and facilitate compliance and outstanding customer service to our members

• Excellent written and verbal communications skills.
• Be able to deliver outstanding member experience.
• Ability to deliver within set processes and service level agreements.
• Ability to use your own initiative and problem solve.
• Learns new methods, tools and technologies and applies them to work.
• Achieves results at pace with energy and drive, takes accountability and always delivers on what has been promised.
• Has a clear understanding of when to act independently and when to escalate.
• Able to work to tight deadlines with a high degree of accuracy.
• Ability to remain calm in a busy environment.
• Friendly ‘can do' attitude and a pleasant and confident telephone manner.
• Educated to A level or equivalent.
• Previous experience of working with detailed/complex documentation procedures.
• Competent knowledge of invoice production.
• Competent user of database applications, ideally Salesforce

Successful candidates for certain RSPCA roles will need to undergo a Disclosure and Barring Service (DBS) check.

Applicants must have the legal right to work in the UK - We are unable to sponsor visas at RSPCA

We want to ensure we do all we can to give you a positive candidate experience through our recruitment. Whilst we do try to give feedback where we can, sometimes due to receiving high levels of applications, this may not always be possible

We are building the future of a diverse Society, and our priority is to support animal welfare by finding people from all backgrounds who are committed  to our mission.  For this reason we actively encourage a wide diversity of applications - in particular from members of minority ethnic groups, and people with disabilities - as these candidates are currently under-represented at the RSPCA. Your transferable skills & lived experiences could make you a valuable addition to our RSPCA Family! 

Should you need any support with your application or interview process please contact resourcingteam@rspca.org.uk / 0300 123 0685.

Our mission is to ensure animals have a good life by rescuing and caring for those in need, by advocating on behalf of all animals and by inspiring everyone to treat them with compassion and respect