Operational Partnerships Support Officer (2143)

Do you want to create a better world for animals? At the RSPCA, we believe all animals deserve kindness and respect. We work for the benefit of every animal – as well as pets, that includes farmed animals, wildlife, and animals used in science. Choose a career with us and make a difference for every kind.

We are looking for a new team member as an Operational Partnerships Support Officer to join the Operational and Food Banks Partnerships team. You will provide administrative support and oversight, enabling consistency in our partnership processes and engagement with our partners. 

The Operational Partnerships team is responsible for governance and oversight of partnership working within the Operations directorate. The Pet Food Bank Partnership team sits firmly within our Early Help & Support prevention activity, with a focus on providing targeted support to specific communities and populations.

• Working hours: 35 hours / Monday to Friday. (We are also open to flexible and part-time hours to fit around your personal commitments)
• Homebased role: your base will be at home. You will be required to attend occasional team meetings throughout the year. 

Are you ready to join our movement?

As the Operational Partnership Support Officer, you will be responsible for supporting the Head of Operational and Food Bank Partnerships, Senior Operational Partnerships Manager, Operational Partnerships Manager, Pet Food Bank National Lead and the Food Bank Coordinators by establishing and delivering consistent administrative duties (routine and ad hoc) including, but not limited to, internal & external inquiries, reporting, database management, complaints, event planning and support.

The role will act as the primary point of contact for administrative inquiries to the department where you will be involved in supporting the effectiveness of running the Operational Partnerships and Pet Food Banks teams. This will also include the following; 

• Completing the day-to-day administrative tasks.
• Delegated inbox management.
• Be the first point of contact for, and manage general enquiries.
• Be the first point of contact for, and manage, Society/interdepartmental enquiries.
• Prepare team meetings and take minutes in meetings as required.
• Prepare and coordinate training events.
• Oversee the Partnership's onboarding processes.
• Monitor and support purchase orders to maintain flow of invoices and payments.
• Provide project administrative support.
• Maintain the departmental database.

• Understanding of good administration practices.
• Organises and prioritises work, with a clear readiness to focus on delivery, looking to improve on status quo and willingness to deal with difficult situations that affect output, whatever the organisational level of the role.
• Ensures that quality and productivity standards are met.
• Recognises the value of sharing ideas, knowledge and information with others and takes personal responsibility for doing so.
• Speaks clearly, fluently and in a compelling manner.  Excellent interpersonal and communication skills (both verbal and written).
• Successfully adapts to changing demands and conditions. Maintains effective work behaviour in the face of setbacks or pressure
• Understanding and demonstrable experience of good administrative practice, including secretariat and minute taking
• Proven analytical, problem solving and organisational skills 
• Strong administrative and prioritisation skills 
• Use of Google information systems.

Successful candidates for certain RSPCA roles will need to undergo a Disclosure and Barring Service (DBS) check.

Applicants must have the legal right to work in the UK - We are unable to sponsor visas at RSPCA

Due to high interest in some of our roles, we review applications as they are received. This can occasionally result in positions closing earlier than advertised. Therefore, we strongly recommend submitting applications early. Unfortunately, we are unable to accept applications after the posted closing date.

We want to ensure we do all we can to give you a positive candidate experience through our recruitment. Whilst we do try to give feedback where we can, sometimes due to receiving high levels of applications, this may not always be possible

We are building the future of a diverse Society, and our priority is to support animal welfare by finding people from all backgrounds who are committed  to our mission.  For this reason we actively encourage a wide diversity of applications - in particular from members of minority ethnic groups, and people with disabilities - as these candidates are currently under-represented at the RSPCA. Your transferable skills & lived experiences could make you a valuable addition to our RSPCA Family! 

Should you need any support with your application or interview process please contact resourcingteam@rspca.org.uk / 0300 123 0685.

Our mission is to ensure animals have a good life by rescuing and caring for those in need, by advocating on behalf of all animals and by inspiring everyone to treat them with compassion and respect