Operations Support Administrator (1931)

Do you want to create a better world for animals? At the RSPCA, we believe all animals deserve kindness and respect.

We work for the benefit of every animal – as well as pets, that includes farmed animals, wildlife, and animals used in science.

Choose a career with us and make a difference for every kind.

We are looking for a new team member as Operations Support Administrator.

• Working hours: 14 hours per week. 
• You will be home based, working remotely. There may be the odd occasion where you are required to travel.

This role will be a 3 month fixed term contract.

Here at RSPCA no two days are the same, as an Operations Support Administrator we've added a short summary of what a typical day might look like, for a full insight please refer to the attached job description.

The Operations Support Administrator undertakes support tasks to ensure the smooth and effective running of operational tasks within the Directorate. You will be responsible for administration responsibilities for the Society's 10 Regional Boards and will act as the initial point of contact for enquiries and respond to queries and questions.

Alongside this, you will participate in specific projects and make contributions to the Society's strategy, specifically the Animal Journey.

The Operations Support Administrator will also:

• Create and maintain administration processes for all key activities and new initiatives, providing reports and statistics when requested
• Administer private boarding establishment boarding invoices
• Administer Inspectorate Veterinary Assistance Vouchers scheme
• Administer Branch Care Contribution Fund scheme
• Administer new branch trustee welcome letters
• Manage responses to Subject Access Requests (SAR)
• Summary Animal Welfare Activity (SAWAs) - approving animal data spreadsheets received from branches.

A great Operations Support Administrator will have:

• Strong administrative skills and attention to detail
• Highly organised with the ability to prioritise and work under pressure in a fast paced environment
• Strong stakeholder communication skills (at multiple levels of the organisation)
• Strong time management skills
• Experience of complaint resolution
• Proven ability to handle complex and sensitive situations both by telephone and in writing
• Ability to work well in a team and on your own initiative
• Ability to apply problem solving skills to investigate and resolve issues either within the Society or externally
• Experience of using Google Suite and/or other similar information systems.

Successful candidates for certain RSPCA roles will need to undergo a Disclosure and Barring Service (DBS) check.

Applicants must have the legal right to work in the UK - We are unable to sponsor visas at RSPCA

Due to high interest in some of our roles, we review applications as they are received. This can occasionally result in positions closing earlier than advertised. Therefore, we strongly recommend submitting applications early. Unfortunately, we are unable to accept applications after the posted closing date.

We want to ensure we do all we can to give you a positive candidate experience through our recruitment. Whilst we do try to give feedback where we can, sometimes due to receiving high levels of applications, this may not always be possible

We recognise that a diverse and inclusive workforce is essential to achieving our core mission. For this reason we actively encourage a wide diversity of applications - in particular from members of minority ethnic groups, and people with disabilities - as these candidates are currently under-represented at the RSPCA.

Should you need any support with your application or interview process please contact resourcingteam@rspca.org.uk / 0300 123 0685.

Our mission is to ensure animals have a good life by rescuing and caring for those in need, by advocating on behalf of all animals and by inspiring everyone to treat them with compassion and respect