Senior Account Manager (1857)

RSPCA Assured is celebrating 30 years of improving the lives of farmed animals.

In that time, we're proud to have worked with thousands of farmers - and all of the UK's biggest supermarkets - to help make the lives of millions of animals better.

Every year, we inspect almost 4,000 farms and other scheme members to ensure they meet strict RSPCA animal welfare standards - ensuring a better life for farm animals.

So when you see an RSPCA Assured label on meat, fish, eggs or milk products, it means the animal was cared for according to the RSPCA's standards from birth to slaughter.

Our vision is a world where all farmed animals are respected and treated with kindness and compassion - and that's what we work towards every day.

We are looking for a new team member as Senior Account Manager.

• Working hours: 35 hours / Monday - Friday (with the requirement for flexibility or extended hours where required).
• Hybrid role: Your base will be at our South East Hub in Horsham West Sussex. We expect you'll need to be in the London or South East Hub one day per week.

Are you ready to join us and make a positive difference for farm animals?

We offer a wide range of benefits to recognise your contributions at RSPCA.

• 35 hour week 
• Great Annual Leave benefits - 25 days annual leave on joining increasing each year to a maximum of 31 days (pro rata for part-time)
• Additional Society day around Christmas.
• Flexibility in hours - with the introduction of Core Hours staff can work their 35 hours flexibly across Monday to Friday. Core hours are 10.00am - 15.00 (please note this isn't available for our frontline animal care roles) 
• Generous pension scheme 
• Career development through our in-house Learning & Development training 
• Charity worker discounts: Access to hundreds of discounts across many retailers, travel, insurance & cinema tickets.
• Dog friendly offices at our London & South East Hub! (Subject to eligibility criteria) 
   

Here at RSPCA Assured we know it's a cliche but no two days are the same, as a Senior Account Manager we've added a short summary of what a typical day might look like, for a full insight please refer to the attached job description.

The Senior Account Manager will play a vital part in enabling the RSPCA Assured growth strategy through:

• Strategic Account Management & Performance Monitoring - developing and nurturing strategic key accounts in line with RSPCA Assured species growth strategy and commercial framework.
• Track and report on account performance, including financial, and member satisfaction metrics, ensuring continuous improvement and alignment with strategic objectives. 
• Business Development & Partnership Growth - Proactively identify and convert new business opportunities within the food and farming service sectors, supporting the scheme's revenue and membership growth targets. 
• Stakeholder engagement & Collaboration: Serve as the primary point of contact for key accounts, ensuring they are aligned with the scheme's goals and standards. Collaborate with internal teams such as Certification, Farm Engagement, and Commercial Planning to ensure integrated account management.

The successor will also deputise for the Head of Account and Membership Services.

The Senior Account Manager will have:

• Experience working with end-to-end supply chain processes, ideally in FMCG environment, and ensuring operationalisation of business development initiatives without disruption
• Highly proficient in Excel, Word, PowerPoint, and/or Google Drive applications
• Demonstrable experience using CRM systems
• Proven experience in managing and growing key accounts in the food,  farming or FMCG sectors, with a strong focus on developing long-term partnerships
• Track record of identifying new business opportunities, securing partnerships, and driving significant revenue growth
• Experience in aligning account management practices with broader commercial and growth strategies
• Demonstrated experience in leading issue resolution for high-value accounts
• Ability to track and report on account performance, using metrics like financial outcomes and member satisfaction to inform strategic decisions.

Applicants must have the legal right to work in the UK - We are unable to sponsor visas at RSPCA.

Due to high interest in some of our roles, we review applications as they are received. This can occasionally result in positions closing earlier than advertised. Therefore, we strongly recommend submitting applications early.

Unfortunately, we are unable to accept applications after the posted closing date.

We want to ensure we do all we can to give you a positive candidate experience through our recruitment. Whilst we do try to give feedback where we can, sometimes due to receiving high levels of applications, this may not always be possible.

We recognise that a diverse and inclusive workforce is essential to achieving our core mission. For this reason we actively encourage a wide diversity of applications - in particular from members of minority ethnic groups, and people with disabilities - as these candidates are currently under-represented at the RSPCA.

Should you need any support with your application or interview process please contact resourcingteam@rspca.org.uk / 0300 123 0685.

Our mission is to ensure animals have a good life by rescuing and caring for those in need, by advocating on behalf of all animals and by inspiring everyone to treat them with compassion and respect.