Secretary / Receptionist (2323)

Do you want to help create a better world for animals? At the RSPCA, we believe animal welfare is everyone's welfare. Join us in creating a better world for every animal. We can do it if we work together, everyone for every animal.

Choose a career with us and make a difference.

We're looking for a dedicated Secretary/Receptionist to join our West Hatch Wildlife Centre team . This isn't just an office job; it's a chance to be at the heart of our operations, helping us rescue, rehabilitate, and release thousands of wild animals every year.

• Working hours: 15 hours a week working every Saturday & Sunday
• Interviews will take place on the 15th July

It's important to us that you feel part of our team from the start. We like to keep in touch with regular check-ins and team meetings. There's always a teammate around for support or a quick chat.

Are you ready to join our movement?

We think this role's going to be popular and are expecting to attract high interest so we strongly encourage early applications to avoid missing out - closing date is  xx xx xx.

Here at RSPCA no two days are the same, as a Secretary/Receptionist we've added a short summary of what a typical day might look like, for a full insight please refer to the attached job description.

• Receive callers/deliveries to the Centre, and deal with telephone enquiries.
• Admit and triage wildlife casualties.
• Type up documents and correspondence, including clinical records and reports.
• Maintain Centre records on our computer database to enable accurate and timely responses to requests for statistical information.
• Deal with incoming/outgoing post, distributing to the relevant member of staff, including collating application forms and sending thank you letters for donations.
• Participate in and support fundraising events to generate income and public awareness.

• Previous secretarial/office experience
• Some experience with cash handling/balancing is essential
• Experience working in a customer service environment
• Computer Literate
• Good communication skills
• Good customer service skills
• Good organisational skills
• Wildlife knowledge and/or animal handling is desirable but not essential as you will receive training

Successful candidates for certain RSPCA roles will need to undergo a Disclosure and Barring Service (DBS) check.

Applicants must have the legal right to work in the UK - We are unable to sponsor visas at RSPCA

We want to ensure we do all we can to give you a positive candidate experience through our recruitment. Whilst we do try to give feedback where we can, sometimes due to receiving high levels of applications, this may not always be possible

We are building the future of a diverse Society, and our priority is to support animal welfare by finding people from all backgrounds who are committed  to our mission.  For this reason we actively encourage a wide diversity of applications - in particular from members of minority ethnic groups, and people with disabilities - as these candidates are currently under-represented at the RSPCA. Your transferable skills & lived experiences could make you a valuable addition to our RSPCA Family! 

Should you need any support with your application or interview process please contact resourcingteam@rspca.org.uk / 0300 123 0685.

Our mission is to ensure animals have a good life by rescuing and caring for those in need, by advocating on behalf of all animals and by inspiring everyone to treat them with compassion and respect